Our Services
Our Core Services
Administrative Support
We handle the day‑to‑day tasks that keep your business running smoothly.
- Email & inbox management.
- Calendar & appointment scheduling.
- Customer follow‑ups.
- Supplier coordination.
- Data capturing.
- Document creation (quotes, proposals, letters, reports).
- Filing & digital organisation.
- Data capturing & record maintenance.
- Contract changes, endorsements, document updates.
- Policy & contract administration.
Business Operations & Workflow Management
We help businesses build structure, improve efficiency, and operate with clarity.
- SOP creation.
- Client Relationship Managers (CRMs).
- Workflow design.
- Project coordination.
- Template creation (invoices, onboarding forms, checklists).
- System setup.
- Stock & inventory tracking.
- External stock takes for retail, warehouses, and product‑based businesses.
- Operational reporting & process monitoring.
HR Support
For businesses that don’t need a full HR department, we provide professional HR services that ensure compliance, structure, and smooth people management.
- Payroll processing.
- Leave management.
- Employment documentation.
- HR policies & procedures.
- Onboarding & offboarding.
- Performance tracking.
- Employee file management.
- General HR advisory.
- Complaints management.
Financial Administration & Bookkeeping
We support your financial operations with accuracy and professionalism.
- Monthly bookkeeping.
- Reconciliations.
- Cashflow and projections.
- Business Valuations.
- Budgeting and costing.
- Risk and return measurements.
- Mergers and takeovers.
- Invoicing & statements
- Expense tracking.
- Debtors & creditors management.
- Financial reporting (through outsourced accountants).
- Preparation of documents for year‑end financials (through outsourced accountants).
- Fee and premium collections.
Digital Business Solutions
We help businesses modernise their presence and streamline their digital operations.
- Basic website setup.
- Access to our platforms, along with multiple user access to portals on our system for your business.
- Branded business documents.
- Online forms.
- Social media posting (full management, outsourced to network marketers).
- Light automations.
- Digital organisation and cloud setup and maintenance.
Customer Relations & Retention Management
We help businesses strengthen customer loyalty, recover inactive clients, and build long‑term relationships through structured, insight‑driven customer engagement.
Our customer relations pillar ensures that your business not only attracts clients — but keeps them, understands them, and continuously improves based on their feedback.
Services include:
- Client Re‑Engagement:
We follow up with customers who haven’t interacted with your business in a while to understand why, rebuild the relationship, and bring them back into your sales cycle. - Retention Management:
When clients want to leave, we step in to understand their concerns, address dissatisfaction, and retain them wherever possible through structured retention strategies. - Customer Dissatisfaction Handling:
We manage customer complaints and negative experiences with professionalism and empathy, ensuring issues are resolved fairly and aligned with TCF principles. - Customer Experience Surveys:
- We conduct structured surveys to identify:
- Areas where your business needs improvement
- What customers value most
- What is working well and should be amplified
- Opportunities to enhance service delivery and customer satisfaction
- We conduct structured surveys to identify:
- Insight Reporting:
We provide clear, actionable reports that help you understand customer behaviour, service gaps, and opportunities for growth. - Customer Relationship Monitoring:
We track trends in customer engagement, loyalty, and satisfaction to help you make informed decisions that strengthen your brand.
This pillar ensures that your business remains customer‑centric, responsive, and continuously improving, fully aligned with the Treating Customers Fairly (TCF) framework and King IV’s principles of stakeholder inclusivity and ethical leadership.
Virtual PA (Personal Assistant) Services
Our Virtual PA Department provides professional, executive‑level personal assistance to business owners, executives, entrepreneurs, and private individuals — delivered remotely, efficiently, and with complete confidentiality.
This service is designed for clients who need high‑level organisational and administrative support without hiring a full‑time PA. Whether ongoing or short‑term, our Virtual PA team ensures that your personal and professional responsibilities are managed seamlessly.
Services include:
- Diary & schedule management
- Travel arrangements & itinerary planning
- Meeting preparation & follow‑up notes
- Call screening & message handling
- Personal task coordination
- Online research & information gathering
- Document drafting & correspondence
- Reminder management & deadline tracking
- Event planning & coordination
- Executive inbox management
- Priority filtering & task escalation
Short‑Term Contract PA Support
For clients who only need assistance during busy periods — such as events, launches, travel periods, or seasonal workloads — we offer contract‑based Virtual PA services.
Examples include:
- 2‑week support during a major function
- 1‑month support during peak business season
- Short‑term assistance during travel or relocation
- Temporary PA cover for staff on leave
Why It Matters
Our Virtual PA service gives leaders and individuals the freedom to focus on what matters most — while we handle the details that keep life and business running smoothly.
This department operates with full confidentiality, professionalism, and governance alignment under TCF and King IV principles.
Build your own package
Every business is unique — your support package should be too.
At NovaTech Solutions, you have the freedom to build your own service package by selecting only the services you need from our 7 operational pillars:
- Administrative Support
- Business Operations & Workflow Management
- HR Support
- Financial Administration & Bookkeeping
- Digital Business Solutions
- Customer Relations & Retention Management
- Virtual PA Services for businesses and individuals
Value added product:
- Insurance administration, quote facilitation – getting all paperwork in order, ensuring all underwriting was done correctly, and going out and get quotes from your selected insurers. (p.s we do not sell any insurance products, we merely carry out the task of getting the quote done on your behalf).
Each pillar is broken down into individual services, allowing you to:
- Choose only what you need
- Remove services to fit your budget
- Scale up or down as your business evolves
- Pay only for the value you receive
- Your pricing is based on a 2–5-hour business analysis, ensuring your package is tailored accurately to your business size, complexity, and operational needs.
- This model gives you complete control over your monthly fees.
How pricing works
Per Service Pricing
Each service within each pillar has its own price. This allows you to customise your package and stay within budget.
Monthly fees
Once your services are selected, we build a fee that is:
• More cost effective than hourly billing
• Scalable as your business grows
• Tailored to your operational needs
• Monthly fees become more financially beneficial once you exceed 5 hours of work per month.
Hourly Rates
For businesses needing minimal support:
R500 per hour
(Recommended only if you use less than 5 hours per month.)
Onboarding & Analysis Fees
Before we quote, we conduct a 2–5 hour business analysis.
- R850 If you sign up (covers analysis + setup)
Please Note: pricing is based on a free business analysis done, to determine required hours, complexity, and a needs analysis.
Pricing per service pillar
| Service Pillar | Monthly price range |
|---|---|
| Admin Support | From R2500 |
| Business Operations | From R3000 |
| HR Support | From R2000 |
| Finance Admin | From R3000 |
| Virtual PA services | From R1500 |
| Digital Solutions | From R500 |
| Customer Relations | From R2000 |
| Insurance Admin | From R1500 |
Prefer a Ready‑Made Package?
These packages give you a starting point — and you can still add or remove services as needed.
BRONZE PACKAGE
-
Email & inbox management
-
Calendar scheduling
-
Customer follow ups
-
Basic document creation
-
Filing & digital organisation
-
Basic workflow setup
-
Payroll (up to 3 employees)
-
Leave management
-
Monthly check in
SILVER PACKAGE
-
Everything from the BRONZE package
-
Supplier coordination
-
CRM setup & management
-
Workflow optimisation
-
Stock & inventory tracking
-
Payroll (up to 10 employees)
-
Employment documentation
-
Monthly bookkeeping
-
Reconciliations
-
Invoicing & statements
-
Monthly operational report
GOLD PACKAGE
-
Everything from the SILVER package
-
Contract changes & endorsements
-
Claims administration
-
Insurance quote facilitation
-
Independent policy reviews
-
Cashflow & projections
-
Budgeting & costing
-
Cloud setup & maintenance
-
Branded business documents
-
Online forms
-
Client operations portal (up to 5 users)
-
Bi weekly meetings
PLATINUM PACKAGE
-
Everything from the GOLD package
-
Customer re engagement
-
Retention management
-
Customer dissatisfaction handling
-
Customer experience surveys
-
Insight reporting
-
Engagement trend monitoring
-
Social media posting
-
Light automations
-
Weekly strategy meetings
-
Quarterly improvement report
R500 per hour
Hourly Rate
Our competitive hourly rate ensures clients receive professional support without overwhelming costs, promoting flexibility and efficiency
tailored to your business's unique nee
Custom per pillar
Monthly Fees
Our monthly fees provide flexibility and affordability, allowing clients to
tailorservicesto theirspecific needs while receiving maximum value
from theirinvestment.
R850
Onboarding Fee
This affordable onboarding fee coverscomprehensive analysis and setup,
ensuring tailored solutionsthat meet your business needs and set the
foundation forsuccess.